e-book Employees First, Customers Second: Turning Conventional Management Upside Down

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Employees First, Customers Second : Turning Conventional Management Upside Down - backredullera.tk

Nayar could be the next Peter Drucker. Vineet Nayar's book tells the story of how management can step out of the way to let employees leadand to let engagement and productivity soar.

If you doubt that it's possible to turn the pyramid upside downor wonder whether it's really necessaryI urge you to read this thoughtful and timely book! Five years later, the company had become one of the fastest-growing IT services partners on the planet, world renowned for its radical management practices. What did HCLT do to effect such a transformation?

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Book Review: Employees First, Customers Second: Turning Conventional Management Upside Down

As Nayar describes it in this refreshing first-person narrative, the secret to the company's success was to put employees firstespecially those working in the "value zone," described as the interface between the customer and HCLT. To do so, the company did not institute any employee-satisfaction programs, understake any massive restructurengs, or pursue any major technology initiatives.

Instead, it employed a number of relatively simple catalysts that produced big and often unexpected results. Nayar candidly admits that he did not have a grand plan when he started out, and that these phases became clear to him only after the transformation, but argues that any of these ideas and practices"the world's most modern management," according to Fortunemay be successfully adopted by any company in any industry anywhere in the world, with similar results.

The good news: EFCS strategies can work at your company, too. Help Centre.